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- Head of Call Center - Based in Jeddah
Job vacancy Head of Call Center - Based in Jeddah
Announced
25 February, 2024
Job Type
Employee
Job Status
Full Time
Job Title
Head of Call Center - Based in Jeddah
Job Presentation
Our client is in the healthcare industry based in Jeddah.
- Endeavours to enhance the impact of the Call Center from basic to world-class across industries.
- Develops and implements a comprehensive Call Center strategy aligned with organizational goals.
- Provides leadership and direction to achieve key performance indicators and the development of service level agreements (SLAs) to key internal and external customers.
- Assists the Managing Director in the development of long and short term operations plans that include service demand analysis, resource availability analysis, and cost benefit analysis of proposed budgeting and staff plans.
- Implements and optimizes call center processes to improve efficiency and effectiveness.
- Monitors and analyzes call center performance metrics, identifying areas for improvement.
- Bachelor's degree in business, management, or a related field (Masters degree may be preferred).
- Minimum of 13 -15 years experience in Call Center and/or Tele-Sales
- Detail-oriented, consummate level of analytical skills, and an ability to collaborate effectively in a multi-stakeholder business model.
Reference number
JN-022024-6339698
Valid Till
25 Jun, 2024 (36 days left)
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JOB BY
Michael Page
Office No.202, Al Fattan Currency House Tower -1, Dubai International Financial Centre (DIFC), PO Box 506702
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+971 4 709 0300
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